Twyber Bullying
Or
If you can’t say something nice then don’t say anything at all.
I like to think I was brought up well. In fact, I know I was brought up well, I learned such valuable life lessons as “don’t eat yellow snow”, “If you play with your belly button your bum will fall off” and “Don’t pick your nose or your head will cave in” (yeah, my dad was a real comedian, I was traumatised for life).
But I also learned how important it is to treat everyone else fairly, with courtesy and respect, not to tell lies and, probably most crucially, “do unto others as you would have done to yourself”,
I’m sure you remember similar mantras too; “if you can’t say something nice, don’t say anything at all” or “how would you feel if it were you?”
But not everyone pays heed, and with the advent of social media and the opportunity to tell everything to everyone, some folks seem to get a bit carried away with their own self-importance (or perceived self-importance) and feel they have the right to cruelly criticise the thoughts, opinions and actions of others.
It’s not as financially or reputationally damaging as a cyber attack on your business (that’s for another blog entirely), but an online personal attack can have equally devastating effects.
It doesn’t have to be vociferous abuse to be construed as Twyber bullying, just enough of a snide comment to hurt someone’s feelings or to make them feel that sinking sensation in their gut, to make them think twice before posting again or worse still, to remove themselves from the online world entirely.
Knocking other people’s ideas, posting mean-spirited comments on Twitter and making spiteful comments on blogs that, while you might not agree with matter to the person who took the time and the effort to write and in many cases the courage to post, is simply wrong.
Constructive criticism, well-meant suggestions, and gentle encouragement are openly welcomed by those that embrace social media. There are no experts or gurus out there, everyone is learning, and learning from your peers is a fundamental element of social media.
There are few of us so arrogant that a negative comment doesn’t have an effect, even if it’s only to voice a f**k’ em approach.
But it’s wholly unnecessary, and it goes against everything social media stands for (remember the social in social media?) to deliberately attempt to upset someone, to publicly ridicule what they stand for, or to damage their online reputation just because you don’t agree.
Call me naïve. I’ll probably just ignore you. But please don’t be nasty. Think how you would feel if it happened to you.
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COMMENTS / 16 COMMENTS
links for 2010-06-05 « Fear and Loathing in Glasvegas commented on 6 June 2010 at 00:06[...] Twyber Bullying | Tartan Cat Knocking other people’s ideas, posting mean-spirited comments on Twitter and making spiteful comments on blogs that, while you might not agree with matter to the person who took the time and the effort to write and in many cases the courage to post, is simply wrong. [...]
If you can’t say something nice should you just STFU? - Contently Managed – Digital PR, Social Media, Traditional PR Solutions and Strategy commented on 7 June 2010 at 22:08[...] Cracking post and comments over at Tartan Cat (lovely looking site too) about speaking online. The gist seems to be that if you can’t say something nice, then you really shouldn’t say anything. [...]
Twyberbullying? Digital Terrorism? Don’t make me laugh. Insult to the real bullied & terrorised - Contently Managed – Digital PR, Social Media, Traditional PR Solutions and Strategy commented on 16 June 2010 at 14:26[...] – or a sign I need to get out more) but there were a few things that popped up – one on Twyberbullying and one on digital [...]
daniel gerber commented on 5 June 2010 at 22:28read your post and later on read this (http://brucebrady.wordpress.com/running-for-london-2011/). the persons writing style may not be the best, posting may not be that regular, but he seems to be trying to put the society back into social and his efforts should be applauded and congratulated and most likely promoted/publicised.
It’s very easy to give “negatives” to peoples blogs but what would that do to their ambitions and aims when they have worthy or atleast causes that they have a passion for.
sorry for the rambling comment, but as I said, your post had more meaning after reading this guy
Michelle commented on 5 June 2010 at 22:37Agreed. And I’m glad you get where I’m coming from.
Thanks for taking the time to comment, it’s genuinely appreciated.
Angela Higgins commented on 5 June 2010 at 23:40I think yes, people can give opinions and yes they might not always agree with what you are doing/saying but there’s a way to say things. With manners and courtesy, and also a wee bit of respect. I mean what would life be if we all agreed with each other – boring, but there’s a way to say things (and this is not me being precious or sensitive).
Thankfully ‘anti-social’ behaviour in social media is fairly rare (or maybe i don’t read everything?), and maybe that’s why it hurts when you are on the receiving end, but like in real life there will always be naysayers. People quick to jump on the negative. We can’t do anything about that but continue on our own paths. What we all need is balance.Hey, you think Twitter/blogs are bad? you should check out forums!! A breading ground of negativity – of the ones I’ve been on. There are some who go on with the intention of being nasty at the expense of others.
My final point is this: what do they think can be achieved by sniping, scathing comments? Maybe i’m just being naive.
Michelle commented on 5 June 2010 at 23:45Hey Ange, thanks for taking the time to comment. I think you’re right, ‘anti-social’ behaviour is relatively rare. I hope it stays that way. As for forums, think I’ll steer clear, given your revelation.
Cheers
Laura McGregor commented on 6 June 2010 at 22:10Hi Michelle, This article is very timely. On Friday I was reading http://bit.ly/aU9Q9I and was overwhelmed by the negative comments given to this light hearted post. I couldn’t believe how seemingly unattached to humanity the commenter’s were – after all, these are people, with feelings trying to do something entertaining (they have Mothers who read their blog). Even CNN should be able to post something on the lighter side every now and then!
I find snide, disrespectful and unhelpful remarks mainly come from those who suffer from intelligence superiority snobbery syndrome (ISSS) (online newspapers are riddled with them.) In my book, if you’re clever and write well and know everything about everything – it doesn’t give you the right to go around bringing people down who are putting themselves out there! So often this type hide behind some self satisfying ego that convinces them they have an imaginary “duty” to post negatively to help protect the reputation of blogging everywhere.
Disagree with me any day, I will respect you for it – but don’t hack my intention, as it will always be pure.I couldn’t agree with Angela more. The difference between forums and social media is unbelievable – remove the forum “moderators” overbearing presence and all of a sudden most people play nice. There seems to be a higher level of self policing, respect and maturity on platforms like Twitter and Facebook and for that I am grateful.
I haven’t found one forum yet that didn’t make me feel like I had entered some strange time warp back to high school! Cliques, bullying and nasty banter seem to be a rite of passage to be accepted – SO BORNING!
What I see more often than necessary are communication misunderstandings. Probably due to the real time constant stream of information – people often don’t take the time to give someone the benefit of the doubt.
Again great post & a good reminder to all!
Michelle commented on 6 June 2010 at 22:18I love that you say your intention “will always be pure”. That made me smile.
Thanks for commenting, Laura.
Michelle commented on 6 June 2010 at 22:19Thanks kindly for the link to your site Iain, appreciated.
Craig McGill commented on 7 June 2010 at 02:10Heaven forbid that people have a differing opinion!
This is a decent post with – at heart – a fair point: be nice, but at the same time being nice all the time doesn’t solve anything: Ghandi never achieved much by the status quo, Nelson Mandela and the IRA felt the need to be more than polite people who disagreed. Nice has a place, but sometimes you can’t be nice.
The bigger problem though is what defines as hurtful. What I may take from someone as constructive criticism – or mean to pass on as constructive criticism – can be interpreted as what it’s meant to be or perceived as harmful, depending on people’s points of view.
And who’s right? The person writing the words or those who take the intent from them?
Some people can have their feelings easily hurt, others not. And at the same time, very few people genuinely like criticism, but that doesn’t mean there isn’t a place for it. I know that as a journalist, a lot of my work was better for being criticised. Did it hurt? Yes, but it made my work better – and by extension, a better professional of me.
Also, to an extent, if you are going to post in a public forum and make your opinions to the world, you have to be ready for the fact that the world may not share your point of view and challenge you on it. It’s a two-way process.
Angela Higgins makes the best point I think: it’s not necessarily what is being said but how it is being said that can have the impact.
Laura, you also make some very fair and good points, but there was one part I felt I had to disagree with:
“In my book, if you’re clever and write well and know everything about everything – it doesn’t give you the right to go around bringing people down who are putting themselves out there! ”
I disagree. If I post something on a topic that is clearly nonsense, I have no truck with someone who is better informed than me coming along and saying that I’m talking mince. That’s one way of learning and growing. Also, asking the experts to shut up or allowing them to be drowned out gives rise to society being half-informed at best (and everyone relying on wikis).
Cracking post that has certainly sparked some debate – and I’ll be linking to it tomorrow as online negativity is something I have found myself accused of over the last few days.
Michelle commented on 7 June 2010 at 08:36I agree with much of what you’ve said Craig, particularly the bit about journalists – we understand and expect criticism, as you say it’s often what makes our work better. And we all know that another pair of eyes can sometimes spot spelling mistakes or grammatical errors that the writer hasn’t picked up since he/she is too close to the copy.
But people for who aren’t journalists and who aren’t used to having their work published, the way criticism is voiced can be hurtful particularly if it’s down to opinion rather than a factual correction.
I for one am enjoying the debate, offline as well as online. I’m clearly not a ‘Ghandi’ but if it means one less nasty post then I’m happy.
And thanks for the link, Craig. Appreciated.
Michelle commented on 7 June 2010 at 22:14Thanks Craig, really appreciate the link. Love the STFU sentiment, lol.
Barry Dewar commented on 8 June 2010 at 21:44Getting to this late and finding that Craig has already said what I was going to say.
Personally, I think that social media is an open forum and therefore you should expect that not everyone is going to share your opinion. But you also need to embrace that open-ness yourself and accept those differences. It’s not an easy step to take to be honest.
Like Craig and Michelle, in my screenwriting work I am well used to taking criticism and am in no doubt that it improves the final product. Often this comes from people who know more than I do, which I accept. They don’t, however, all deliver it in the most painless way but that’s just people right?
If you’re confident in what you are putting out there then there’s no obligation to listen to anyone else’s opinion. If you’re not confident in what you’ve said then I’d suggest that there’s already a wee voice in the back of your head criticising you already.
For the record. I’m not Ghandi either
Michelle commented on 8 June 2010 at 23:20I hear you.
I have skin thicker than the proverbial rhinoceros, but not everyone does and with so many new people dipping their toes into social media I think it’s important not to scare them off. Social media is the most generous form of communication I have encountered; I’d hate to see that tainted with snide remarks and bitchiness for the sake of it.
Craig McGill commented on 16 June 2010 at 14:40This was actually still itching my skin so I’ve done another blog piece on it:
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